MY 11 Privacy Policy – Data Protection for Malaysian Players

Welcome to MY 11's Privacy Policy page. At MY 11, we understand that privacy is more than just words on an official document — it is a genuine responsibility we uphold every day for every Malaysian player who entrusts us with their personal information. This document clearly and transparently explains how MY 11 collects, uses, stores, and protects your personal data while you use our online slot platform.

This Privacy Policy applies to all your interactions with MY 11 — including account registration, gaming activity, financial transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other local Malaysian payment methods, communications with our customer support team, and use of the my11.app website on any device. Whether you have just signed up or have been playing with us for a long time, this policy protects you fully.

MY 11 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means all processing of our players' personal data is carried out on a lawful basis with a solid legal foundation. As a MY 11 player in Malaysia, you hold rights guaranteed under this legislation, and we respect and facilitate the exercise of those rights without any barriers.

MY 11 only collects personal data that is strictly necessary to provide a secure, fair, and high-quality service to our Malaysian players. The following are the categories of data we may collect:

MY 11 does not collect sensitive information such as biometric data, health information, or religious beliefs. We only request information that is directly relevant to providing slots and online gaming services to Malaysian players.

The data we collect is used only for clearly defined and legitimate purposes. MY 11 will not use your data for any purpose not stated here without first obtaining your consent.

• Account setup & management: Processing registrations, verifying identity (KYC), managing account balances in MYR, and ensuring every player enjoys a safe and seamless experience on the MY 11 platform.
• Processing financial transactions: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as securely withdrawing your winnings in MYR to your bank account or digital wallet.
• Fraud prevention & security: Identifying and preventing fraudulent activity, money laundering, multi-account abuse, and any other form of platform misuse that could harm other players or compromise the integrity of MY 11.
• Customer support: To handle enquiries, complaints, and support requests submitted to the MY 11 team via email or any other communication channels provided.
• Legal compliance: To fulfil our legal obligations under the PDPA 2010, Malaysia's Anti-Money Laundering Act, and other applicable financial regulations that require us to retain certain records.
• Responsible gaming: Monitoring gameplay patterns to identify players who may benefit from support or responsible gaming control tools, in line with MY 11's commitment to player wellbeing.
• Platform improvements: We analyse aggregated, anonymised usage data to better understand the needs of Malaysian players and to continuously improve the gameplay experience, technical performance, and game selection on MY 11.
• Marketing communications (with consent): Sending promotional information, bonus offers, and MY 11 news to players who have consented to receive such communications. You may unsubscribe at any time.

MY 11 does not sell or trade players' personal data to any party for marketing purposes. However, there are limited situations where MY 11 may need to share your personal data with certain parties — and each of these situations has a clear and legitimate justification:

In all of the above cases, MY 11 ensures that the data shared is kept to the minimum necessary, secured in transit, and handled to privacy standards equivalent to our own. We have never sold, and will never sell, your data to advertisers, data brokers, or any commercial party not directly involved in MY 11's operations.

MY 11 invests seriously in security infrastructure to protect the personal data of our Malaysian players. Data protection is not an added feature — it is the foundation of the trust you place in MY 11 every time you log in and play.

The key security measures we have implemented at MY 11 include:

• 256-bit SSL encryption: All communications between your browser or app and MY 11's servers are protected using TLS with 256-bit key encryption — the same technology used by Malaysia's leading online banking platforms such as Maybank2u and CIMB Clicks.
• Strict internal access controls: Only MY 11 staff with a legitimate business need and who have undergone appropriate background checks are permitted to access player personal data. All such access is logged, monitored, and reviewed on a regular basis.
• Two-factor authentication (2FA): MY 11 provides and actively encourages the use of two-factor authentication for all player accounts. This additional security layer ensures that even if your password is compromised, your account remains protected by a second layer that only you possess.
• 24/7 security monitoring: MY 11's automated monitoring system operates around the clock to detect suspicious activity, intrusion attempts, or any security anomalies that require immediate attention.
• Regular security testing: MY 11 conducts regular penetration testing and security audits by independent experts to identify and address any vulnerabilities before they can be exploited.

MY 11 retains your personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable Malaysian law. The following are general guidelines on the retention periods for the different categories of data:

Once the relevant retention period has ended, MY 11 will securely delete or anonymise the data so that it can no longer be linked back to you. If you request deletion of your data before the retention period expires, MY 11 will delete what can be deleted immediately and will notify you of any data that must still be retained to fulfil legal obligations.

MY 11 uses cookies and similar tracking technologies to enhance your gaming experience, maintain session security, and understand how Malaysian players use our platform. The following are the types of cookies we use:

You can manage cookie usage through your browser settings. However, disabling essential cookies may significantly affect the functionality of the MY 11 platform. For more information on managing cookies, please refer to your web browser's help section.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and MY 11's commitment to privacy, you have the following rights regarding your personal data. MY 11 fully respects and facilitates the exercise of these rights.

MY 11 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that someone under 18 has registered a MY 11 account or provided us with their personal information, please contact us immediately at [email protected].

If MY 11 finds that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the account in question. Any account balance will be handled in accordance with established procedures, which may involve returning the funds to the original owner or reporting the matter to the relevant authorities.

MY 11 may update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, applicable legal requirements, or evolving business needs. We are committed to providing you with clear notice of any material changes.

When material changes are made to this Privacy Policy, MY 11 will notify you via email to your registered address and/or through a prominent notice on the MY 11 platform, at least 7 days before the changes take effect. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy page periodically to stay informed about how MY 11 protects your personal information. Your continued use of the MY 11 platform after any changes to this Privacy Policy are made will be considered your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding MY 11's Privacy Policy or how we handle your personal data, our team is ready to assist you. We take every enquiry seriously and are committed to providing clear, timely responses.