MY 11 Terms & Conditions – Platform Usage Guidelines for Malaysia

Welcome to MY 11, an online slots and gaming platform designed specifically for Malaysian players. This Terms & Conditions document constitutes a legally binding agreement between you (the "Player" or "Member") and the management of MY 11 ("we", "MY 11", or "the platform"). By accessing, registering for, or using any part of the MY 11 platform — whether via the website, mobile app, or any other device — you acknowledge that you have read, understood, and agree to be bound by all of the terms and conditions set out herein.

If you do not agree with any part of these Terms & Conditions, please discontinue use of the MY 11 platform immediately. Continued use of the platform following any amendments to the terms will be considered acceptance of the updated terms. MY 11 recommends that you review this page periodically to ensure you remain informed of the latest version.

The MY 11 platform is exclusively available to individuals who meet the following eligibility criteria. MY 11 reserves the right to request proof of identity and eligibility at any time to ensure compliance with these requirements.

• Age limit: You must be at least 18 years of age at the time of registration. MY 11 takes the prevention of underage gambling seriously. Any account found to have been registered by a minor will be suspended immediately, and any pending withdrawable winnings will be forfeited.
• Location: You must be a resident of Malaysia and access the platform only from jurisdictions where doing so is legally permitted. MY 11 does not accept players from regions that explicitly prohibit online gambling under applicable local law.
• One account only: Each individual is permitted to hold only one MY 11 account. Registering multiple accounts — whether using the same or different information — is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any remaining balances.
• Accurate information: All information provided during registration — including your full name, phone number, email address, and payment details — must be accurate, truthful, and up to date. MY 11 reserves the right to request identity verification (KYC) at any time.
• Excluded individuals: Employees, contractors, and immediate family members of MY 11 employees are not permitted to hold a platform membership and are ineligible to participate in any promotions or receive any bonuses.

As a MY 11 account holder, you are fully responsible for all activity that takes place within your account. The following account management guidelines must be observed at all times.

MY 11 reserves the right to request identity verification (KYC — Know Your Customer) before processing any withdrawal or when suspicious activity is detected on your account. This process may require you to submit a copy of your MyKad, a recent utility bill, or other supporting documents as proof of identity and address. KYC is an industry-standard procedure designed to prevent money laundering and safeguard all MY 11 players.

Players wishing to close their MY 11 account may contact the support team at [email protected]. Account closure requests will be processed within 5 business days. Any legitimate remaining balance will be returned to your original payment method within the same timeframe, subject to the settlement of any outstanding bets.

MY 11 supports a wide range of payment methods familiar to Malaysians in their everyday lives. All transactions are processed exclusively in Malaysian Ringgit (RM) — no foreign currencies are accepted or processed by MY 11.

Withdrawals will be processed to the same payment method used for the original deposit. MY 11 reserves the right to request full identity verification before processing any withdrawal exceeding RM5,000 or where there are any signs of suspicious activity. This is a standard security measure to protect all MY 11 members and to comply with applicable financial regulations.

Funds deposited into your MY 11 account are strictly for gaming purposes. MY 11 does not permit fund transfers between member accounts. Any attempt to use MY 11 as a money transfer or money laundering platform will be reported to the relevant authorities, and all accounts involved will be suspended immediately.

MY 11 offers a variety of bonuses and promotions from time to time to reward our loyal players and welcome new members. All offers are subject to specific terms and conditions that will be clearly stated in each respective promotion. It is the player's responsibility to read and understand the terms of each bonus before claiming it.

• Wagering requirement: Most MY 11 bonuses come with wagering requirements that must be met before any winnings derived from bonus funds can be withdrawn. The applicable wagering requirement will be clearly stated in the terms of each individual offer.
• One offer per player: Each promotion may only be claimed once per player, per household, or per IP address. Attempting to claim the same offer more than once through different accounts or by any other means is strictly prohibited.
• Bonus validity period: All bonuses have a validity period and will expire after a specified duration as stated in the offer. Any unused bonuses or unfulfilled wagering requirements within the validity period will be automatically forfeited.
• Eligible games: Some bonuses are only applicable to specific games on the MY 11 platform. Contribution rates towards wagering requirements may vary by game — for example, slots may contribute 100% while other games contribute a different percentage.
• Disclaimer: MY 11 reserves the right to decline, cancel, or withdraw any bonus if there are signs of misuse, fraud, or any attempt to exploit the bonus system. MY 11's decision in such matters is final.

All games available on the MY 11 platform — including slots such as Safari Heat, Cash Mahjong, Rise of Olympus, Wild West Gold, Fire Joker, Shaolin Spin, HiLo, and others — use a certified, independently audited RNG (Random Number Generator) system. This ensures that every game outcome is completely random and cannot be manipulated by any party, including MY 11 itself.

The RTP (Return to Player) value for each game is publicly displayed on that game's information page. This RTP figure represents the expected statistical return over the long term and does not guarantee any specific outcome in any given gaming session. Winnings in each round are determined entirely by a random RNG system.

Any technical disruption or system failure occurring during gameplay will be handled by MY 11 in accordance with its fair resolution policy. Where a disruption cannot be resolved automatically, the MY 11 support team will assess the situation and provide a reasonable solution to affected players. MY 11's decision in such cases is final.

To ensure a safe and fair gaming experience for all MY 11 members, the following actions are strictly prohibited and may result in immediate account suspension or closure.

• Registering multiple accounts using your own identity, a false identity, or another person's identity without authorisation
• Using automated software (bots), scripts, or any third-party tools to automate gameplay or exploit the MY 11 system
• Collusion between players to manipulate game outcomes or exploit the bonus system through coordinated means
• Money laundering or using MY 11 as a vehicle to transfer funds from illegitimate sources
• Filing a chargeback or unauthorised payment reversal through a payment service provider after those funds have already been used for gameplay
• Using another person's credit card, digital wallet, or bank account without their explicit consent to deposit funds into MY 11
• Submitting false identity documents or providing inaccurate information during registration or the KYC verification process
• Any attempt to hack, disrupt, or breach the security systems of the MY 11 platform or the accounts of other players

MY 11 reserves the right to suspend or close any player's account without prior notice in the event of a breach of any of these Terms & Conditions, suspected fraud, or any activity that may compromise the integrity of the platform or other players.

In the event of an account suspension due to a terms violation, MY 11 reserves the right to hold any funds in that account pending the outcome of an investigation. Should the alleged breach be substantiated, MY 11 reserves the right to forfeit all remaining funds in the account. Should no breach be established, any legitimate balance will be returned to the player within a reasonable timeframe.

Players may also request to close their own account for personal reasons or as a self-exclusion measure. Such requests can be submitted to [email protected] and will be processed within 5 business days. MY 11 encourages players who need a break from gaming to make use of the self-exclusion feature available in their account settings.

MY 11 is committed to protecting the privacy and security of all members' personal data. The collection, processing, and storage of your personal data by MY 11 is carried out in accordance with MY 11's detailed Privacy Policy and in compliance with Malaysia's Personal Data Protection Act 2010.

All financial transaction data and personal information belonging to MY 11 players is protected by banking-grade 256-bit SSL encryption. Your data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent. MY 11 may share necessary information with payment service providers, regulatory bodies, or law enforcement agencies where required by law or for fraud prevention purposes.

The MY 11 platform is provided "as-is" without any express or implied warranties beyond what is explicitly stated in these Terms & Conditions. MY 11 makes every effort to ensure the platform operates without interruption 24 hours a day, but cannot guarantee the absence of technical issues, scheduled maintenance, or unforeseen events that may occasionally affect platform availability.

MY 11 shall not be liable for any indirect, consequential, or special losses incurred by players arising from the use of or inability to use the platform — including but not limited to financial losses from gameplay outcomes, loss of opportunity, or service disruptions beyond MY 11's control. MY 11's maximum liability to any player under any circumstance is limited to the total amount deposited by that player within the 30 days preceding the relevant claim.

Players acknowledge that online gambling carries real financial risk and that the decision to play is entirely their own personal choice and responsibility. MY 11 makes no guarantees regarding winnings or returns from any activity conducted on this platform.

MY 11 takes our commitment to responsible gambling seriously. We believe that healthy entertainment is sustainable entertainment — one that does not compromise the quality of life of players or their families. To that end, MY 11 provides a range of tools and resources to help players stay in control of their gaming experience.

Responsible gambling tools available in your MY 11 account include: daily, weekly, and monthly deposit limits that you can set yourself; a maximum loss limit per session; a session time limit that triggers a reminder when the limit is reached; and a self-exclusion option for a duration of your choosing. All limits can only be increased after a 24-hour waiting period, which serves as a safeguard against impulsive decisions.

If you or someone you know is showing signs of a gambling problem — such as betting with money you cannot afford to lose, being dishonest about gambling activity, persistently chasing losses, or neglecting daily responsibilities due to gambling — please seek help immediately. MY 11 can refer you to relevant support organisations in Malaysia.

MY 11 reserves the right to amend, modify, or update these Terms & Conditions at any time at its sole discretion. For material changes, registered players will be notified via email to their registered address or through a prominent notice on the platform at least 7 days before the changes take effect. For non-material changes, MY 11 may simply update the "Last Updated" date at the top of this document without separate notice.

MY 11 reserves the right to suspend or permanently shut down the platform at any time with reasonable notice. In the event of a permanent closure, all valid account balances will be refunded to the original payment method used, within the stipulated timeframe.

These Terms & Conditions are governed by the laws of Malaysia, and any disputes arising in connection with the MY 11 platform shall be resolved in accordance with the jurisdiction of the relevant Malaysian courts. Players agree to first attempt to resolve any dispute through direct consultation with the MY 11 support team before escalating the matter to any external body or court.